Refund policy
Refund and Returns Policy
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be unused and in the same condition that you received it, with all original tags, packaging, and inserts intact.
- Apparel and accessories: must be unworn, unwashed, and returned with the original tags still attached.
- Cosmetics and personal care items: for hygiene and safety reasons, these can only be returned unopened and with the manufacturer's seal unbroken. Opened or used cosmetic products cannot be returned or exchanged.
The following items are not eligible for return: gift cards, final-sale items, and items marked as non-returnable on the product page.
Return shipping costs
Return shipping is the customer's responsibility. We do not provide prepaid return labels and we do not reimburse return postage. We recommend using a trackable shipping service, as we cannot be held responsible for returns lost in transit. Original shipping charges are non-refundable.
How to start a return
Email us at contact@snoothe.com with your order number and the reason for the return. We will reply within 24–48 business hours with the return address and instructions.
Please do not send items back before receiving our confirmation — unauthorized returns may not be processed.
Refunds
Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days of approval. The time it takes for the funds to appear on your statement depends on your bank or card issuer.
If a return is rejected because the item does not meet the conditions above (worn, washed, missing tags, opened cosmetics), we will contact you and can return the item to you at your expense.
Exchanges
We accept size exchanges on apparel within the same 30-day window, subject to availability. Shipping costs for exchanges — both sending the item back and receiving the replacement — are the customer's responsibility. Cosmetics are not eligible for exchange.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, email contact@snoothe.com within 7 days of delivery with your order number and clear photos of the item and packaging. In these cases we cover all costs and will send a replacement or issue a full refund — your choice.
Order cancellations
Orders can be cancelled free of charge as long as they have not yet shipped. Email us as soon as possible with your order number.