Shipping policy
Where we ship
We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand.
Processing time
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is confirmed. You will receive a shipment confirmation email with a tracking number once your order has been dispatched. Please allow up to 48 hours for the tracking link to become active.
During promotional periods and peak season, processing may take slightly longer.
Delivery times
Estimated delivery is 7–15 business days after dispatch.
Delivery estimates are not guaranteed. Once a package is handed over to the carrier, delivery timelines are outside of our control and may be affected by weather, customs, carrier delays, or high-volume periods.
Maximum delivery period
Unless otherwise agreed with you, we will deliver your order without undue delay and in any event no later than 30 days from the date your order is confirmed. If we are unable to deliver within this period, we will contact you to agree on a new delivery date or, at your choice, cancel the order and issue a full refund of all amounts paid, including delivery charges.
Shipping rates
- Free standard shipping on all orders over 100 USD.
- Orders under 100 USD are charged a flat shipping rate, calculated and shown at checkout before payment.
All prices and shipping charges are displayed in USD.
Customs, duties, and import taxes
Orders shipped outside the United States may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the recipient's responsibility and are not included in the product price or shipping cost. We have no control over these fees and cannot predict their amount. If a package is refused at customs, any resulting return or disposal costs are the customer's responsibility.
Incorrect addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us for this reason, we can reship it once the correct address is provided and the additional shipping cost is paid.
Lost or missing packages
If your tracking shows delivered but you cannot find your package, please check with neighbors and your local carrier first. If it still cannot be located, email contact@snoothe.com within 14 days of the delivery date and we will open an investigation with the carrier.